How Do I Order? Once you have found a title you wish to purchase, you can add it to your "cart" by clicking on the "Add to Cart" button beside the product and click the confirm button.To view the items in your cart or to remove any items, click "View Cart" When you have finished your shopping, click on "checkout now" to view what you have selected. Remember, you can remove products from your trolley, change the quantity ordered or stop the ordering process completely even at this stage by going to "View Cart" Please remember to quote the relevant code (eg S0715) or special offer code if applicable. Can I print off an order form? If you would prefer not to order online, you can print off a copy of our order form, complete it and either fax or post it back to Uniview. Please remember that only orders with an official order number or with payment can be processed. NO CREDIT CARD NEEDED! What does VLE mean? VLE logo - Virtual Learning Environment. This logo means that the resource is supplied in a form that can be stored and used via an internal protected intranet network AND with the producer's permission for it to be used in this way. This permission applies only to the internal network of the purchasing institution and can only be used on one site by staff and students employed by or registered at the purchasing institution. Contact us for details if you require a multi site licence. What payment methods do you accept? Whichever way you decide to order, you can pay by credit card or enter an official purchase order number and be invoiced. NO CREDIT CARD NEEDED We can process payments made on the following cards - Visa; Mastercard; Switch(UK Maestro); JCB<. Cards can either be personal, business, corporate or purchasing cards registered to a business or institution. Please ensure that the invoice address given when placing an order is that to which the card the registered. A separate delivery address can be given when ordering. We are unable to process payments on American Express cards at present, but please let us know if this causes you a problem so that we can assess demand for this service. If using a purchase order number, we accept payment by cheque or BACs and our bank details are: Sort Code - 20-50-36 Account No - 50519340. I am ordering from abroad, what payment methods do you accept? Overseas customers must to pay using either a credit card or sterling cheque. Goods are only supplied with invoice to UK customers. Please note, we are unable to accept returns from overseas orders unless the items are faulty. How much is Postage & Packing? All UK orders received online are FREE of delivery charges. For orders received by post/fax/telephone UK postage is £1.75 per item; EU postage is £3.00 and Rest of the World is £4.00 per item. Uniview regret that next day delivery charges will be increasing as of 1st April 2009 to £5.95 due to a price increase from Royal Mail. I am ordering a special offer, but the reduced price hasn't been applied at the checkout - what should I do? Please input the Special Offer code in the appropriate field when checking out. When your order is received we verify the code and apply the discount to your invoice. How are your resources selected? Here at Uniview we independently review all resources for content and subject specific criteria before they go in a catalogue or on the website. So you really can trust all the product information you read. Tips for using the search function? The search facility is in the top right corner of every page. If you know the code of the item you are looking for this is the quickest way to find a title. Alternatively, use the title itself, or relevant keywords. There are several titles listed twice or more as they relate to several sections of the site. If you are using the product code from a catalogue, remove the first two letters and enter the numbers into the search field. Can I use the preview clips from the site in my lessons or add footage to my network? The preview clips included on our site are only to help customers decide which title is most suitable. All footage and relevant rights remain the property of the copyright holder and website users cannot show, copy, amend or store this footage in any way without prior written permission from the copyright owner. Some of our titles include site licences, but in the majority of cases you would need tocontact us to obtain a site licence. I have bought a video, can I copy it on to a DVD? In the majority of cases this is not permitted due to copyright restrictions (read more about copyright issues) and you would need to purchase a DVD version to allow use in this format. However, there are exceptions and in some cases we can authorise this without further payment, or for a nominal fee. We are also happy to offer upgrades to dvd for certain titles so get in touch for details of specific titles for both conversion and upgrades.Please also note our special offer to upgrade Psychology Live titles to dvd. Why are some of the resources so expensive? The reason for the high cost of our classic studies is that most of these are imported from the USA and the organisations that own the copyright set the prices in line with the US market. Therefore it is very common for individual titles to sell for in excess of £200 and we have had a hard job over many years persuading them that UK educational institutions do not have the same sort of budget. It is an ongoing project for us to make these available to UK customers at a reasonable cost and we have had some success, including bringing the cost of Zimbardo's Quiet Rage down from £120 to £75), but we will continue to try and extend this to more titles. Do you offer a Preview Service? The answer is no, but we will accept returned items within 14 days that are not suitable for some reason. We do ask that customers contact us before returning an item as it is very helpful for us to receive such valuable customer feedback. Selected titles have preview clips available in the product information. We are hoping to expand this service throughout the catalogue. Please note that clips featured on our site are for previewing purposes only and are not for use in class. I have received my order and something is missing - what do I do? Firstly check the paperwork that was sent with your order to ensure that the missing item has not been back ordered (this sometimes happens if an item is not in stock). If not, you have seven days within receipt of the invoice tocontact us and let us know about the missing item. I have bought a DVD from you and it is not playing properly, what can I do? Dvds should be kept in a dry, dust-free environment away from direct sunlight and if possible, they should be kept in individual storage containers in order to minimise damage. Check if there are any fingerprints, smudges or dirt on the surface of the disc and if so, wipe away with a dry cloth. If there is still a problem with the dvd please contact us and we will either arrange for a return or we will send you a dvd player cleaning disc. Can I return items? Please contact us if for any reason you need to return an item. Authorised returns can be made using our FREEPOST address. Any returned orders should be packaged securely and include copies of all relevant paperwork. Please note, however that we are unable to accept returns from overseas orders unless the items are faulty. Can I be notified about special offers and new titles? Yes. Click here to sign up now. Do you supply subtitled versions of your resources? Where producers offer a subtitled version this is marked by the relevant title (usually under 'more info'). For most titles we can send the post production script to allow customers to make the audio text available to viewers. This service is free of charge. Pleasecontact us with details of the title you are interested in and we will let you know availability for that resource. If I am ordering from abroad, how do I convert the price into my currency? As we ship titles all over the world and the exchange rate varies constantly, please refer to your credit card company for the relevant rates. If I am ordering from abroad, what format are the films in? For dvds these are supplied in a variety of formats, but most work across all zones. Why do I seem to have stopped receiving my Uniview catalogue? Due to data protection, we regularly cleanse our databse. If you have recently changed addresses or schools your catalogue may have been returned and name removed from our database. Let us know of any change of address to ensure you rceive your Uniview catalogue on time. Can I show motion pictures within school? If you are using it within a lesson to fulfill a requirement within the curriculum, you do not need a licence and it does not matter where you bought it from ,as long as it was purchased from a legitimate source. However, if you want to show the film outside of a lesson, for example at a PTA event, film club or for an end-of-term treat, you will need a PSV (Public Video Screening) licence. This covers showing films to a non-paying audience. Click here for more information or go to Filmbank to purchase the relevant licence. I have produced a resource and would be interested in distributing it - how do I go about this? Here at Uniview we're always on the look out for new titles so if you have a resource that you would like us to distribute, please contact us and we would be delighted to discuss this with you. I am looking for a specific title, but cannot see it listed on the website? If we do not stock a particular item we would be happy to try and source it for you. Please contact us with all the information you have about the resource - title, producer, price range, age etc and we will get to work trying to get it for you. When we have found it we will contact you with the details to allow you to decide whether to go ahead with the order. How could multimedia help me? Multimedia resources can be incredibly valuable within teaching, provided they are used in the right way. For more information, read Dr. Julia Russell's article "Multimedia - What can it do for you?" If you cannot access the support notes next to the relevant product, you will need to download Adobe Acrobat.Click here to download the free software.